Europacom.net

When its business critical, you need a specialist

• We are focussed on business customers only, with specific emphasis on the retail and hospitality sectors, where organisations with many dispersed sites need their IT, telephony and connectivity requirements managed as a single solution.

• We are a communications provider. We run our own high quality IP network and provide and manage a wide range of business applications on it in behalf of our customers.

• We are a service integrator, either for cloud or customer based solutions.

• We manage your services from the core of our network, with real time monitoring to give you the assurance that your services are working to optimal performance.

• We provide you with service assurance with bespoke Service Level Agreements and Service Level Guarantees.

• We listen to our customers, proactively finding cost saving solutions for them and helping them to develop new opportunities for their business.

• We never compromise on quality or security and have a primary aim to ensure that our customer's critical business requirements are cost effectively met.

We often come up against competitors making claims they just can't and often don't keep. We pledge to act on our promises to deliver accurate information, on time and without excuses or blame to third parties. We will own your issue and resolve it.

We start our process as a consultative one - identifying first your needs, before making our recommendations on how you can not only enhance your customer service proposition but also save money, both on services and in improved operational efficiency. Once we have identified this, we will ensure that any transition is tightly managed so that you only see the benefits without concern for any service migration.