Europacom.net

What is a managed solution?

We are all busy focussing on our core business - developing new opportunities and managing operational costs. Our job is to support your IT and communications requirements in the most efficient way, from the service transition to ongoing management and support.

Traditionally, many businesses have elected to manage much of their infrastructure and branch support themselves internally, from the separate purchase of component elements to daily help desk support. In many cases, this has led to disparate services and a lack of knowledge of what actually exists at each site and how services can be supported.

A managed broadband service has become a business necessity in most undertakings. Service management is increasingly becoming a "cloud-based" activity demanding robust network services, properly backed-up by proactive systems and support without a burden or overhead on your business.

Our managed service looks at all aspects of your current service architecture with a view to rationalising what you don't need, improving the fractional use of the resources you do have and ensuring that your services work without disruption to your every day business

A Managed Solution may mean different things to different people and different business requirements but it does mean:

• Reduced IT costs. With less hardware and software to manage, there is less demand for expensive IT support staff. Your staff can focus on supporting the business rather than routine IT management tasks.

• Resilience. Our network is built with triangulated resilience so that if ever a route is out of action, there is always another one to keep your services up and running. We can work with you to provide SLA options that are bespoke to your specific needs that might include alternative resilient access methods in the event of a broadband failure and a guaranteed fix time for business continuity.

• Security. Data stored in our well-protected data centres is likely to be safer than information on your laptop or a server in your office. Broadband services are provided to meet with PCI-DSS compliance and to ensure that it is maintained

• Flexibility. Your costs tend not to be related to capital expenditure but to monthly service fees so they go up and down according to your requirements without cost spikes or redundant unutilised technology

• Easy upgrades. We invest in the latest technology and provide you with regular enhancements normally without any additional cost

Europacom's Intelligent Network Management Solution (INMS) provides a complete managed solution from connectivity to the remote management of end-user devices, be they for example routers, IP phones or Wireless Access Points. It operates over a centralised management platform offering advantages as follows:

• Service templates are used to manage estate wide configuration settings ensuring standardisation and compliance

• Any local unauthorised CPE changes are automatically centrally reset - Security policies can be maintained for PCI compliance

• Inventory management and control of assets are centrally stored and directly linked to monitoring services

• Rapid implementation of service changes can be enabled either individually or on an estate wide basis

• Fast deployment of hardware without the need for expensive engineering visits

• Real time remote diagnostics - not just of faults but on activity and bandwidth utilisation