Europacom.net

The services we supply are critical to your business

IP connectivity has become business critical so if anything ever goes wrong with your service, you will need to be back in operation as quickly as possible.

We will agree with you how your services are monitored and reported and develop and publish a bespoke Customer Service Plan that reflects what we have agreed.

This might include enhanced repair times or indeed even a guarantee that if you service is not up and running in a specified time, we will provide you with an alternative service to get your site going.

You chose the service level you want to have operating:

• Standard 8 x 5 support

• Extended Out Of Hours (OOH) support

• Upstream supplier service and maintenance packages

• Redundant hardware and connectivity solutions

• Next day replacement hardware

• Service level Guarantees

We provide you with Service Level Agreements that meet the needs of your business. This means us making promises that we undertake to carry out.

We can either support your organisation's IT help desk or provide a managed support service to each of your sites directly. Either way our systems help to get to the root cause diagnostics quickly and reduce the time to repair.

From improved solutions architecture that will give you enhanced resilience, to service maintenance packages, we will provide you with what is most cost effective for you.

Service differentiation based on the level of resilience you require.