Europacom.net

Active monitoring of your services at the times when you need it

Your business probably does not operate standard working hours, so you expect support whenever you need it.

Our customers operate shops, restaurants, pubs, nightclubs, hotels and petrol forecourts so we understand the requirement for all hours support.

• We answer our phones 24 hours a day, even on holidays.

• We can carry out immediate diagnostics and through our ATLAS portal.

• We are able support real time monitoring down to individual devices and to measure the performance against agreed Service Level Agreements (SLA).

• We provide you with Service Level Agreements backed by guarantees that meet the needs of your business. This means us making promises that we undertake to carry out.

Our Atlas customer management system allows us to do real time diagnostics so we can react quickly when something goes wrong, correcting an outage or providing you with alternative forms of communication so that your business can get back up and running with the minimum disruption.

Standard on line diagnostics are available for:

• Line connection
• Broadband connectivity, ping times and download/upload speeds
• Broadband stability and throughput including DLM and SNR measurements
• BroadlySpeaking Hosted VoIP and SIP trunk performance including line and extension status and full MOS test
• IP handset and terminal connectivity status
• Managed Wi-Fi status including each analysis to each Access Point showing signal strength, throughput and usage
• Paynet IP card transaction end to end connectivity
• Ethernet and leased line connectivity and throughput measurements
• Wi-FI Hotspot management and user statistics

We will take ownership of any issue you have that is within our agreed remit, ensuring that full LAN/WAN/PWAN harmonisation occurs so that your services are effectively managed with no negation of responsibilities.

Advanced diagnostics can be performed to deep packet inspection levels to ensure that full diagnosis can be undertaken to understand the root cause of any issue.

When there is a problem, we don't just try to fix it, we try to ensure it won't happen again.