Europacom.net

A fully managed business quality hosted VoIP service

All the functionality of a PBX at a fraction of the price

BroadlySpeak.ing is a fully hosted VoIP Service offering full PBX functionality without the need for an expensive on site hardware solution with its associated management and maintenance costs providing a viable cost effective solution as an alternative to installing a PABX.

Once you have broadband connectivity, you generally require no specific hardware except for IP telephone handsets.

Calls are delivered over the broadband connection rather than the traditional PSTN network and calls that are intended for termination with standard phones around the world will 'break-out' of the voice over IP service and join the PSTN from Europacom's core network.

Similarly, inbound calls from the outside world will normally be routed via the BroadlySpeak.ing platform and be delivered to the IP phone over the broadband connection.

BroadlySpeak.ing runs on fully redundant carrier class infrastructure with failover platforms and multiple carrier interconnects offering business grade availability. We host all of the switching equipment so there is no need for local PBX installation minimising support and maintenance costs.

Benefits

• Low cost of installation - no major hardware requirement or installation with the service operating on a monthly rental model.

• Extensive PBX features including Time of day routing, Voice Mail, ACD management, pick up and hunt groups, findme/follow me, call screening, call recording, call forwarding - all inclusive in the service with no local PBX hardware to manage and support.

• Remotely managed numbering and feature plan managed over a web portal, making remote changes easy to manage without an engineer visit.

• No need to change your exisiting numbers as these can be ported to BroadlySpeak.ing.

• One national number plan, with each site be it an office or a homeworker all operating as extensions that get free calls between each other.

BroadlySpeak.ing can be implemented via multiple broadband connections over DSL, Ethernet or other forms of IP connectivity to provide added capacity and resilience.

Active monitoring of all lines in use

As with all Europacom services, there is a BroadlySpeak.ing monitoring module that is fully integrated into Europacom's ATLAS Management System providing dedicated reports to check service levels down to individual extensions. This assists with both Estate management and for easy real time diagnostics of the service.

Systems administrator interface

All user settings can be controlled centrally through a web interface, making administration of extensions and control of call routing a simple task.

Individual users can have optional access to their own interface to bespoke their personal settings.

Based on a monthly subscription service, you can remotely manage moves and changes and your call routing. A hosted solution makes sense providing you with:

• Immediate disaster recovery re routing of all numbers

• Extensive web based reporting capability

• Flexible scalability for an unlimited number of users

• An opportunity to rationalise your current telephony lines with multiple users sharing the same broadband line as you use for your data requirement

• Reduced call costs with free calls between your sites and lower long distance call costs

• Access for remote/home workers to operate as an extension of the company system

• Enhanced voice service options for the deployed estates including Conferencing, call recording, call forwarding and voice mail

• On line Call Management and reporting