Europacom

"Europacom is helping increase the efficiency of our business and bring us cost benefits of a converged, managed voice and data network. We are now working with Europacom to help cut our call costs by 50% by implementing the BroadlySpeaking voice over IP service at all 1,300+ stores and office locations." Keith Woodridge, Head of IT, Clinton Cards	Europacom – retailing to retailers Time is money and with a large proportion of reported network problems being human-made, it makes sense to put the power to diagnose and solve network issues in the hands of those same people - our customers. Europacom’s ATLAS Subscriber Management System empowers customers to control and maintain their own network, rather than solely having to trust a third party. Dispersed location management Retail outlets are by there very nature highly geographically dispersed, making on-site management a real headache. Additionally, staff are not expected to be IT trained so when a problem does occur, it has been traditionally difficult to diagnose and resolve. Fast reliable communications are essential for retail stores, often linked into central warehousing and EPOS systems and if they cant communicate and trade, they lose customers fast. Europacom’s retail communications service ensures that the management of local connectivity and communications can be done remotely and securely, freeing up central office resources to focus on marketing and the development of the business not the complex management of local sites. Typical examples include: ATLAS remote management allows a remote view of all sites in real time measuring bandwidth and voice performance and ensuring that there is no under or over utilisation of services BroadlySpeaking hosted VoIP reduces line requirements and removes costly PBX installation and maintenance charges Access to stock systems in real time over IP connectivity IP payment terminals mean faster transactions and rationalisation of lines as multiple terminals run over the same broadband connection. What can we do for you? Europacom’s network services maximise operational effectiveness and customer satisfaction through efficient processing of data, orders and financial transactions. Our broadband platforms provide innovative services that enhance loyalty and improve profitability. Our operations team, work with our customers to ensure our ‘networking’ minimises disruption to both business processes and employees’ lives. Europacom’s insight into how current industry trends will work with next generation network technology enables us to solve short-term problems and plan a future for your current and developing requirements.